West German Pottery Nottingham

Terms Of Sale

German Pottery Nottingham

PAYMENT

Our preferred method to secure you retro items is paypal. (You could also get a sterling cheque/UK postal order to us 1st class, within 48 hours and we will let you know when cheques arrive, clear and your goods are dispatched). You have the right to cancel within 14 days of receipt. You must then return the item at your expense. Returned item must be in saleable condition. In Nottingham? You can also pay cash on collection.

DISPATCH

We try to dispatch your MCM goods within 24 hours, other than for cheque clearance and at weekends or holidays. We will notify you of any delays. If you wish to cancel because of this you will get a full refund.
We dispatch items in plain packaging, which may be recycled. We may dispatch by other carriers than those stated.
We currently post ONLY to the UK. THESE POSTCODES: HS, IM, ZE, IV, KW, PLUS CHANNEL ISLAND AND NORTHERN IRELAND BUYERS PLEASE OBTAIN POSTAL QUOTE BEFORE BUYING.

ITEM NOT ARRIVED

If your order does not appear to have arrived, we would appreciate your help with the following: Wait 7 days UK from the date of dispatch, then confirm non-delivery of your order by contacting us, giving name, address and item description. We will investigate with the carrier and if the item is lost arrange for a refund to be sent. We will submit a claim to the carrier who may contact you to investigate the non-receipt/damage of your order. Please cooperate with them as fully and promptly as you can.

RETURNS etc

We want you to be happy with your purchase. If you have changed your mind please contact us within 14 days from receipt of order to arrange a return, please note that you are responsible for paying return postage if you change of mind or an item does not fit. Please note that you have a further 14 days to make the return. Should your goods be significantly not as described or faulty and requires returning, we will pay the return postage for you so that you are not out of pocket. Please contact us to discuss return postage method. A full refund of monies paid will be given once we have received the goods back in saleable condition, unless you received them faulty or damaged. For goods that are damaged on arrival please contact us to discuss. We would expect you to be able to provide evidence of damage. Returned item must be in saleable condition unless received damaged/faulty. If your item develops a fault, you have 30 days from receipt to return at our expense for a refund. After 30 days and up to six months we will attempt provide a replacement in the first instance. Thereafter if you feel your goods did not last a reasonable length of time we can negotiate a partial refund. We would expect you to be able to provide evidence of faults or premature wear.

Powered by w3.css